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1.4 Based on 109 reviews
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  • Customers like
    • Good interest rate for mortgage 1
    • Leaving it 1
    • Santander bank all stars santander consumer no stars 1
  • Customers don't like
    • Customer service 11
    • Being hung up on 7
    • Rude managers 6

This place os horrible!!! Never get a loan through them. If you call in to make a arrangement they ask all kinds of personal questions and yell at you!! Really unprofessional customer service. 90% of the people you cannot understand!!

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Was sitting at Car Max waiting on loan approval almost at closing time. Actually received an exceptional rate and approval from local bank, however Santander gave me a list of reasons they could only offer a higher rate. One saying insufficient mortgage experience when I don't have a mortgage, my home is paid off. Too few installment trades because I pay off balances each month. Too many auto trades when I was sitting there doing the only... Read more

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I obtained a loan for a vehicle thru Santander. The car was totaled one year into the loan. I had gap insurance and a service agreement attached to the loan. Santander recieved 17,000 from the insurance company and 14 000 for a total of 31,000 for a 2014 Ford fusion. They are attempting to extort another 6,000 claiming a balance for service agreement and remaining balance for the full length of the loan which would have been ... Read more

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Santander as of 7/23/16 towed my car off, in which they had no right to do so they said i was three months behind in which i am not. They said they didnt recieve a couple payments and i said they did. They said no sorry we didnt, i said mam im sitting here looking at my checking account, you cashed my checks she said well i dont see them on here. so needless to say i had to copy and fax my checks and statements to them and see what happens.. I... Read more

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I bought a new car 2014 Chevy Spark, live in WV. Was in the flood June 23,2016. Didn't make a payment for June. Got payment statement for July 3days late. Was dated 6-27-16 the due date is 3-11-16? Somehow, 2 payments of $359.93 turned into a total amount due of $2,399.58.Somehow my amount of payoff has only gone down by $854.64 since 9/11/14? I tried calling but got the run a round, or hungup on . Then on 7/14/2016, without noticeof any kind ,... Read more

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help.consumerfinance.gov/tellyourstory write your nightmare santander story to them....they are CONSUMER FINANCE PROTECTION BUREAU they read every one , track complaints..report to FTC..enough complaints and we'll see action against this company File complaint to consumerfinance.gov They handle thousands of disputes and complaints against companies like this . They investigate and mediate track complaints. Santander has... Read more

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We purchased a car. Santander was the loan company and we payed on it for 2 1/2 years. We went to pay it off and owed more than the car was purchased for. Over 9 thousand dollars was taken just for interest. Someone needs to put a stop to this kind of business. I refused to pay the car off. I called and told them they should come and get the car because I would not pay for 2 cars and only get 1. I told them I would get a lawyer and they... Read more

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Santander Consumer - Very misleading compamy
1 of 4

I got a car financed through Santander. The car was only worth $18,000 but they put me in the hole $21,000. It looks like I would never get the balance down. Well, the car was totaled less than a year later. I was rear ended and was not at fault. The GAP coverage is a straight lie. They still left me with a balance on my account and will not remove it from my credit report. Then, because they want me to pay $250 per month til it's paid off, and... Read more

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I both a car on 2012 for 20,000 and today my pay off is 17,000 how do I get out of this bad loan

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I got a car through them June 15 ,2013 they're the worse i finance for $22K i paid almost $19K now 3yrs later they saying i still owed 20K july 2016 i wish it someone i can talk to so they can look into it for me they dont keep they word u have talk different people who all got different lies to tell Read more

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