Santander Consumer Complaints and Reviews

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Santander Consumer
Main address: Avda. de Cantanbria, s/n, Edificio 4 Norte-Dehesa 28660 Madrid Spain
, , https://secure.santander.com/formularios/Corporativo/contacto_en.jsp
  • 736+17 mobile complaints
  • $1.8M claimed losses
  • $2.4K average
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  • Oct 16
  • Auto Financing
  • Car Repossession
  • 53

After a job loss, I had an issue getting back on track. Called to make a payment and was told my payment got my car out of Repossession status. Needless to say it was taken that night. I gave them the keys and called them the next day to find out why. Needless to say Santander failed to send the paperwork over to the Repo company to cancel - simply marked "cancel repo" in the notes. They... Read more

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  • Oct 15
  • Auto Financing
  • Miramar, Florida
  • Car Loan
  • 1
  • 1
  • 41

Purchased a car and was financed through Santander! After reviewing the loan and the Vin# They financed a car that was $ 600 for $13000!!! The car has had water damage, angine rebuilt issues and electrical problems! I called and asked them what are their practices befor lending money for cars, as do they checked their dealership vin#'s and they say no we just disburse funds and thats it!... Read more

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  • Oct 12
  • Auto Financing
  • Greenville, South Carolina
  • Auto Loan
  • 49

This santander consumer usa is the sh%t. I love this ***. Listen to this they sold my car at auction while my car was under RELEASE. Let me rephrase my car was under RELEASE to me to get back. All i had to do is pay the auction a whooping $336.00 fee. But getting money together to pay the $336.00 auction and $160.00 tow fee back to my state. on top of that the $500.00 santander reinstate fee. And... Read more

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  • Oct 03
  • Auto Financing
  • Car Loan
  • 1
  • 1
  • 89

I received a car loan from Santander in Dec 2012 for 16,000. As of this month they stated I owed them 16,888.00. I should owe less then 8,000 on my loan. This is the WORST company to finance a vehicle thru. My vehicle is not even worth 6,000. They can come get my car any place it somewhere unspeakable. DO NOT GET A VEHICLE THRU SANTANDER!!!!!!!!!!! Tried speaking with their agents is not... Read more

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100% FULL      

  • Sep 30
  • Service Centers and Customer Services
  • San Diego, California
  • Bad Service
  • 86
1 of 2

i had been in contact with santander several month doind that time i fax the copy of my finance situation with va so that they would know that i was experienceing finance problem all this information is in my record with company after a conversation with presdent office i was assure that my smaller payment was all right there was no repoesses plan three month later a tow show up at my address... Read more

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  • Sep 30
  • Auto Financing
  • Omaha, Nebraska
  • Loan Title
  • 69

over 2 years ago, I Paid both cars off. but, never got my title. went to the DMV to get a duplicate and Santander Consumer USA never released the lien from my titles. now, i am looking to get a new car and sell the one i have and i can't. Santander Consumer USA only told me that they would email their vendor to get it done. Nope. nothing. nada. BBB complaint and now a complaint with the Texas AG... Read more

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  • Sep 30
  • Auto Financing
  • Lack Of Assistance
  • 64

Santander sent me a letter in February 2014 stating that if I paid a particular amount, considered a "pay off" amount that the debt would be considered paid in full and the remaining balance cancelled. I spoke with a rep over the phone, verified this, and made the payment and told I would receive my title in the mail in 3 weeks. This confirmation was almost 1 year ago. I continue to receive calls... Read more

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  • Sep 27
  • Auto Financing
  • Saint Louis, Missouri
  • Payoff Amount
  • 115

I received a payoff amount of $4165.00 from Santander to pay off my 2005 Saab 9-3 & on 9/16/2014 this amount was paid . The gentleman who assisted me with this payment congratulated me on paying & told me i would receive title and lean release in the mail . Today i check my mail box to discover no title nor lean release , but in fact a bill stating that $281.63 is due on 1/11/15 and an... Read more

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We had a loss in income which impacted us slightly. We contemplated chapter 13 and started to file but changed our minds. Santander charged us over a 1000.00 to secure their debt. They were always paid. And they did this to us twice. We satisfied the loans and we want our money back. Add comment

     

  • Sep 22
  • Auto Financing
  • Auto Loan Payment
  • 1
  • 1
  • 166

Well, i was behind on my loan, my bad. i can not call Santander as they are closed when i go to work in the morning and closed when i get home from work. They are CST and i am PST. I made a payment catching up all late fees bring my acct. current. With in 4 hrs. of making that payment, my car was repossessed. I called Santander, i was disconnected 4 times while being transferred. I finally got... Read more

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