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1.5 Based on 120 reviews
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  • Customers like
    • Leaving it 2
    • Santander bank all stars santander consumer no stars 1
    • We adhered to santander rules 1
  • Customers don't like
    • Customer service 11
    • Being hung up on 7
    • Rude managers 6

This company are scammers! I recommend nobody does any business with Santander Consumer ! I financed my car through them, and just today, I made my last payment. They will not release my title, even though they forced me to use a debit card ("because it's last payment, and it's paid automatically, as compared to check"). They harassed me from 7 am to 11 pm every month! If I made a payment today, they would ask when I would make next one. They... Read more

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I went through Road Loans, and was referred to a local dealership, quoted a price and interest rate. However, after I signed the contract, the terms of the loan had changed. higher interest rate and higher monthly payment. It has been nothing but a nightmare since day one with Santander. My first payment should have been July, but are now saying I've been a month behind. I was assigned an account manager, but I can never reach him nor does he... Read more

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Lies about balance of vehicle, when question acted as if it was a mistake and would be corrected or unsure of why balabce was so high with less than a year to pay. When original lease date expired (had moved a few payments to end of lease due to layoffs/illness) they wanted full payment of incorrect amount over $5000 incorrect! Repossessed vehicle. Read more

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They approve a loan that I never even know was happening my grandson who was paralyzed have this guy tell he could get him a car he gave them my name & SS# I was not even aware of he called me at about 11 oclock during the day a day before i move to Florida that he got a car said the guy said all i need to do is come in when i went to the dealership no one there ask me any question even talk to me to tell me the price of the car I never sat... Read more

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I paid an amount into a wrong bank account and when i asked how to recover it i was told to go to barclays and explain to them what had happened.They told me that when a bank account has been closed for so many years they re-allocate to another customer.fair enough i thought.So the cash i paid into my mothers acocunt was an old account that had been re-allocated to someone else.Barclaays said go back to santander and they would be able to trace... Read more

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I have santander for 7 year and I try to get a loans twice, never getting. This people every time denied me the loan. I think going change for another bank.

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I purchased a car on 11/2007, I have paid continuously for years, always wondering when my loan would be paid off.. I called the following year and was told that it would be in 2014, which is ridiculous that year came and went still paying. . I called last year 2015 i was told March of that year it also came and went still paying. . So, frustrated and pissed at this point I ask for a break down, he tells me (a rep) oh you just have 24... Read more

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I had gotten into a serious accident and my car was a total loss in June. Santander was aware and called in October to advise me that all they needed was a police report in order to file it with the GAP coverage. I don't receive a call from them until December that apparently the GAP coverage did not cover a few months of payment and that I am 3 months behind. Neither the Gap company or Santander took it upon themselves to notify this to me, so... Read more

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I Have A Complaint, You Guys Are A Bunch Of Devils With No Heart, How Could You Cone And Repossess An Ederly Woman's Car Late At Night? Her Only Means Of Transportation To Get To And From Her Doctors Appointments etc. She Was Desperately Trying To Make Payments And You Guys Still Came And Took It!!!!

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Santander purchased our Citi Financial. Santander does not have "customer service" as most Americans are accustom with their accounts. There is no way to sugar-coated this. Don't expect to call and quickly resolve your situation. The call center agents do not have authority to do much. Santander likes timely and full payments and not many "convenience" options to pay. Posting to your account seems to take one extra day. Santander uses Western... Read more

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