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  • Customers like
    • Absolutely nothing about this company4
  • Customers don't like
    • Customer service9
    • Being hung up on8
    • Rude managers6

  • Jul 25
  • Auto Financing
  • Santander Consumer Usa Car Loan
  • 2
  • 2
  • 81
  • REVIEW RATING 4/5

BUYER SHOULD BEWARE, when it comes to Santander. No matter what it offered, take a day to think about it, carefully look over the terms and agreement before signing. Please allow yourself time to do the research about Santander. I am a victim and from what I see all over the internet Santander is taking advantage of people state to state. Had I only took a second to do the research I would not be... Read more

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  • Jul 23
  • Auto Financing
  • Salem, Ohio
  • Santander Consumer Car Loan
  • 39
  • REVIEW RATING 3/5

I had a car loan with Citi Financial. When my car note was transferred to Santander they added a huge amount of money to my note. They told me to write up the problem and send it is as a dispute and I did. They never responded to the dispute. They harassed me with constant calls and called my family and friends all the time. After paying on my car for over 4 years I still owed 2/3 of the balance.... Read more

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  • Jul 20
  • Auto Financing
  • Santander Consumer Auto Insurance
  • 56
  • REVIEW RATING 3/5

the car i purchased was not in default of payments santander created defaults towed the car twice charged $3500 each tow, never credited a dime. I was paying on time, and they refused to send bills, i sent copies of checks they ignored me. I went to court 10 times to no avail. the attorney filed the paperwok in another county , and got a judgement against me. that was bogus. I cannot... Read more

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  • Jul 19
  • Auto Financing
  • Gig Harbor, Washington
  • Santander Consumer Car Loan
  • 89
  • REVIEW RATING 3/5

Short version they came in the middle of the night after missing one payment from temp lay off. Told them we would pay friday and they said that was fine, WRONG! We said where can we pick it up said it would be $1400 to get it from repo yard. We said fine, then called and called and finally they said sorry we transferred it to Idaho and we would have to drive 12 hours and get it at our own... Read more

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  • Jul 15
  • Loans and Mortgages
  • Tucson, Arizona
  • Santander Consumer New Car Loan
  • 71
  • REVIEW RATING 4/5

Purchased an RV in 2007 for $66k. In 2009 the finance company transferred to Santander. My term was 20 years 6.99% payment of 524.41. I have paid Eight years of that payment and I still have a balance of $55k. So I have officially paid 96 payments to date of $524 that is over $50k. They have taken almost all my payment and applied it to interest for 20 years up front. I should only be paying for... Read more

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  • Jul 15
  • Auto Financing
  • Marshfield, Massachusetts
  • Santander Consumer Account
  • 41
  • REVIEW RATING 4/5

I've been a regular customer of Sovereign/Santander for years with 3 accounts. The recent changeover to a card system to identify/cash/deposit checks is an extremely slow process. On top of that, every teller insists on saying loudly how much money you're depositing and getting back - even when I wrote it all on a piece of paper and handed it to a teller, she repeated everything I wrote out... Read more

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  • Jul 15
  • Auto Financing
  • Columbus, Ohio
  • Santander Consumer Car Repair
  • 29
  • REVIEW RATING 4/5

I called customer service to explain that I would not be making a payment due to the repairs on the car that needed to be done for the car to pass inspection had the car for 6 months and it took that long for me to get plates for the car when I found out what needed to be done to the car they said it was nothing that they could do so I repaired the car and on 6/29 the car was repo was trying to... Read more

Was this review helpful? 0 0

  • Jul 14
  • Auto Financing
  • Santander Consumer New Car Loan
  • 1
  • 1
  • 59
  • REVIEW RATING 3/5

Santander is the worst financing company on the face of the earth. When they are calling me every single day and I'm telling every person I talk to the exact same thing it gets extremely annoying. I missed a payment because I was out of work and set up a deferment process with them after explaining my situation. Not only did they not even set up the deferment but they continue to be jerks about... Read more

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  • Jul 14
  • Service Centers and Customer Services
  • Orlando, Florida
  • 16
  • REVIEW RATING 4/5

You can receive assistance here Consumer Financial Protection Bureau to make a complaint click on the link http://www.consumerfinance.gov/ they can not ignore these complaints. This is a resource for you to make your complaints hear by the federal government in regards to laws that Santander has broken. Come of the Federal Laws they are in violation of is the FDCPA the TCCPA amongst many other... Read more

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  • Jul 07
  • Banks
  • Providence, Rhode Island
  • Santander Consumer Account
  • 94
  • REVIEW RATING 4/5

I walked in yesterday )7/06/2015) to my local Santander branch (Elmhurst branch in Providence - Smith Street) intending to enquire my account transaction. When you enter, there is a security guard who just stands there leaning on the counter and seem lost in his own world. On the right are the offices with glass walls. There was an old lady sitting in one of the offices who looked up after some... Read more

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