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  • Customers like
    • Absolutely nothing about this company5
    • Leaving it1
  • Customers don't like
    • Customer service10
    • Being hung up on8
    • Rude managers6

  • 3 hours ago
  • Auto Financing
  • Framingham, Massachusetts

Saturday, October 10, 2015, 182 Cambridge St. and Lexington. 30 minutes to cash a small check. Worst customer service I've ever seen. They had more trainees than employees. It was the worst customer experience possible. the branch manager had no control of her employees or the customers absolutely the worst. Could care less of the 10 people that left in line that got me to the front of the line... Read more

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  • Oct 07
  • Auto Financing
  • Houston, Texas
  • Auto Finance Loan
  • 36

I bought a 06 BMW 750Li, financed through Santander USA. The loan financed at $20,348 in 2014. One year later the loan balance is $19,404. I paid over $7000 through the course of that year and wondered where is my money going. I contacted them with this question, and all I got was a garbled explanation that did not make any sense. I requested a breakdown of the payments from 2014 to present, and... Read more

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The only good thing that could happen to this bank is if it were investigated And. Shut down in the process. Add comment

Yes ihad a 2013 dodge avenger which was put in to get fixed,it was finished within one week and maaco sent in all the forms and santander Which has the check keeps saying they sent in tje wrong forms. Keeping everybody at bay.maaco has people that need to get paid ihope the santander employees lose their jobs. No tears from me. Davidlebida@gmail,com Add comment

My car loan is extremely too much I'm paying 917.00 a month for a 2014 kia cadenza soo embarrassed to tell anyone...i asked them too lower my car payments they said no.. Add comment

  • Sep 21
  • Auto Financing
  • Bloomington, Illinois
  • 114

I think someone should investigate the fraudulent activity done by Santander Consumer USA . I received a notice that I'm 26 days late on my car payment which is fault's my payment was taken out of my account by Santander on the day it was due come to find out they messed up and now my account is frozen until they fix the problem. Now this months car payment is due at the end of this week but I'm... Read more

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This is company is so full of it I hate I ever got involved with it. If they ever try and give me a car I will run like ***. Add comment

  • Sep 19
  • Auto Financing
  • Rochester, New York
  • Car Loan With Them
  • 73

I got into an accident for the first time in my life. Never had I been in one before so I called my lender "Santander Comsumer USA" to see what I should do. I called and explained that my deductible was 2000 dollars and could not afford to pay that. I asked what their policy was on making me pay the deductible and also what progressives policy was. She told me that progressive is one of the few... Read more

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  • Sep 17
  • Auto Financing
  • Red Bank, New Jersey
  • Bank Accounts And Debit Card
  • 48

Santander is much worse than any bank I have used in 40 years. I closed my accounts at Santander because the terms and the service quality have become much worse after a transfer to Santander from the Sovereign Bank. About a month later I received a Debit Card (without an account with the bank). I called Santander to clarify and I was told I they cannot assist me and I must visit the branch.... Read more

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  • Sep 16
  • Auto Financing
  • Yarmouth, Massachusetts
  • Banking
  • 29

they changed their hours to 9-4. I have been with them for years. They were not thinking of there customers when they did this. I will be moving my business account to TD Bank. They are open 7 days a week! Not only did they not open till 9 but they only had one teller and the drive up and window were both backed up. Who was the executive that said lets cut back our hours, this is what are... Read more

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