Santander Consumer Complaints and Reviews

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Santander Consumer
Main address: Avda. de Cantanbria, s/n, Edificio 4 Norte-Dehesa 28660 Madrid Spain
, , https://secure.santander.com/formularios/Corporativo/contacto_en.jsp
  • 739+17 mobile complaints
  • $1.8M claimed losses
  • $2.4K average
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  • 17 hours ago
  • Auto Financing
  • 18

I can't understand how a company like this stays in business and gets away with the way they conduct their business, number one I had no choice, to have to deal with them, my contract was bought by them from the original company which was Cap. one, and when it comes to speaking to another department, that is non existant! Santander is a joke!! their ethics and practices are so unprofessional, and... Read more

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  • 1 day ago
  • Financial Services - Consulting, Marketing
  • 16

I was making payments and paying more than the minimum payment for months, the extra payments weren't applied to the loan and now they have me upside down. I ask them about refinancing my account due to medical issues I am struggling with my payments. They referred me to another company to do the refinance and when I went to the site they had own their site that they do refinance, but not for... Read more

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  • 1 day ago
  • Loans and Mortgages
  • New Jersey, United States
  • Auto Loan
  • 4
  • 4
  • 30

I recently went out on maternity leave and requested a deferement on my loan because I am currentyl waiting for my money from disability. They denied my request and told me to borrow money from somebody! How do you say that to a customer? Mind you I pay ALL my payments ON TIME! I am very serious about my credit and paying my bills on time! Its unfair to ruin my credit because you feel like it!... Read more

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  • Oct 28
  • Auto Financing
  • Kansas, United States
  • Title Department
  • 1
  • 1
  • 25

Been trying to get original title from Santander for almost a YEAR now cause my state is title holding, and need tags! made many requests and so has the tag office and keep getting a copy! Conferenced tag office and Santander so they couldn't lie their way out of it. As I tell Santander MANAGER that if I can't tag my car then I will stop payments and they can have the car back, he tells me in a... Read more

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  • Oct 16
  • Auto Financing
  • Car Repossession
  • 116

After a job loss, I had an issue getting back on track. Called to make a payment and was told my payment got my car out of Repossession status. Needless to say it was taken that night. I gave them the keys and called them the next day to find out why. Needless to say Santander failed to send the paperwork over to the Repo company to cancel - simply marked "cancel repo" in the notes. They... Read more

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  • Oct 15
  • Auto Financing
  • Miramar, Florida
  • Car Loan
  • 2
  • 2
  • 93

Purchased a car and was financed through Santander! After reviewing the loan and the Vin# They financed a car that was $ 600 for $13000!!! The car has had water damage, angine rebuilt issues and electrical problems! I called and asked them what are their practices befor lending money for cars, as do they checked their dealership vin#'s and they say no we just disburse funds and thats it!... Read more

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  • Oct 12
  • Auto Financing
  • Greenville, South Carolina
  • Auto Loan
  • 83

This santander consumer usa is the sh%t. I love this ***. Listen to this they sold my car at auction while my car was under RELEASE. Let me rephrase my car was under RELEASE to me to get back. All i had to do is pay the auction a whooping $336.00 fee. But getting money together to pay the $336.00 auction and $160.00 tow fee back to my state. on top of that the $500.00 santander reinstate fee. And... Read more

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  • Oct 03
  • Auto Financing
  • Car Loan
  • 1
  • 1
  • 123

I received a car loan from Santander in Dec 2012 for 16,000. As of this month they stated I owed them 16,888.00. I should owe less then 8,000 on my loan. This is the WORST company to finance a vehicle thru. My vehicle is not even worth 6,000. They can come get my car any place it somewhere unspeakable. DO NOT GET A VEHICLE THRU SANTANDER!!!!!!!!!!! Tried speaking with their agents is not... Read more

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100% FULL      

  • Sep 30
  • Service Centers and Customer Services
  • San Diego, California
  • Bad Service
  • 107
1 of 2

i had been in contact with santander several month doind that time i fax the copy of my finance situation with va so that they would know that i was experienceing finance problem all this information is in my record with company after a conversation with presdent office i was assure that my smaller payment was all right there was no repoesses plan three month later a tow show up at my address... Read more

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  • Sep 30
  • Auto Financing
  • Omaha, Nebraska
  • Loan Title
  • 79

over 2 years ago, I Paid both cars off. but, never got my title. went to the DMV to get a duplicate and Santander Consumer USA never released the lien from my titles. now, i am looking to get a new car and sell the one i have and i can't. Santander Consumer USA only told me that they would email their vendor to get it done. Nope. nothing. nada. BBB complaint and now a complaint with the Texas AG... Read more

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