1.2
  • Deeply bad1 votes
  • Customer service8 votes
  • Rude managers6 votes
  • Being hung up on6 votes
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  • 1 day ago
  • Auto Financing
  • Dayton, Ohio
  • Car Loan
  • 19
  • REVIEW RATING 4/5

I got car car loan with Santander USA. I have made payments on my automobile every month. I know twice I called in and told the company I was unable to make the full payment because of unseen problems. They said they would work with me. RIGHT! My car was repo and I had to take a personal loan out to get it back. But the worst part I wasn't informed that my car was about to be taken. And second of... Read more

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  • Apr 21
  • Auto Financing
  • Bedford, Ohio
  • Car Loan
  • 40
  • REVIEW RATING 3/5

On 2 occasion I tried to bring my account current...and made arrangements twice to do same. The first time I asked if the 2 payments in arrears could be added to the end of the loan in an attempt to bring the account current. The second time I asked if I could make a payment in a half payment to be applied to the principle. Both times the arrangements were not set up as agreed on. Adding the... Read more

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  • Apr 18
  • Auto Financing
  • Why, Arizona
  • Car
  • 42
  • REVIEW RATING 4/5

You will spend you life nourishing the bank. All of your life to pay interest, they make everything to take your money. Be aware to this bank . I sign for a car two years ago and still paying the highest price in my life. I deeply regret to meet this bank system. If there is any complaints or law suit please let me know to suit this system. And if you decide to sell your car through the... Read more

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  • Apr 13
  • Finances
  • Quicken 2015
  • 15
  • REVIEW RATING 3/5

Suddenly after five months of working fine Quicken 2015 does not show any new transaction in CC account. Other five accounts (checking and savings) work fine. Santander claims that it should work and they do not support Quicken Connect at all which is obviously bs. I have been using Quicken Connect with Quicken Essentials for years with Santander. Also, suggested by Santander history download to... Read more

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  • Apr 08
  • Auto Financing
  • Fort Worth, Texas
  • Car Loan
  • 1
  • 1
  • 101
  • REVIEW RATING 4/5

I have been paying a car note since 2007. I realize that I've had some past due amounts through the years. Every time that I think it will finally be paid off the balance never goes down to a reasonable payoff. I have paid double or maybe triple what the car is worth. I will never purchase a car from Santander again. They do not care about their customers. I am very furious will Santander.... Read more

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they are not organized,i had my receipt from says i paid them but when we call they bank statement to know if we pay them...its kindergarten brain Add comment

Santander consumer USA is a TOTAL RIPOFF! And I would not recommend to ANYONE no matter how bad you need a vehicle!!! Add comment

  • Mar 28
  • Auto Financing
  • Sikeston, Missouri
  • Car Financing
  • 2
  • 2
  • 122
  • REVIEW RATING 4/5

Yes we are behind on our car payment. We have called them 2 times this week & explained how & when we make a payment. Wednesday March 25th, after receiving a payment, they called us 6 times!! Now today March 28th so far they have called once. I have chewed them out for excessively calling & harassing us. What's worse is supposedly they entered notes in account the first time I've... Read more

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  • Mar 26
  • Auto Financing
  • Rutland, Vermont
  • Car Loan
  • 1
  • 1
  • 101
  • REVIEW RATING 4/5

I had a loan for 20,000 on a 6 year loan which has been paid off and I'm still making payments on this loan 2 years later they said I still owe 6000, the total of interest on loan they tacked on was 13,000 I have paid over 40,000 for a 20,000 loan. they had tried to repo my vehicle from me 2 years ago, all the stress made me have a major heart attack from them coming to repo vehicle and all the... Read more

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  • Mar 26
  • Auto Financing
  • York, Pennsylvania
  • Car Loan
  • 72
  • REVIEW RATING 4/5

Nov,2014 we received letter stating balance of $1500; called to find out what we can pay to settle and pay off car. Made what was suppose to be "a final payment" over the phone. Problem they did not follow through with sending title. Now March, 2015 we get calls saying we still owe $1800 and there was no agreement made verbal nor written. So called management says they will investigate and fix... Read more

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