Santander Consumer Complaints and Reviews

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Santander Consumer
Main address: Avda. de Cantanbria, s/n, Edificio 4 Norte-Dehesa 28660 Madrid Spain
, , https://secure.santander.com/formularios/Corporativo/contacto_en.jsp
  • 706+9 mobile complaints
  • $1.6M claimed losses
  • $2.3K average
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  • Jul 26
  • Auto Financing
  • Los Angeles, California
  • Auto Loan Company
  • 36

Santander Consumer USA' web server has been down for more than two months. To this end, consumers cannot access any of their accounts online, and therefore have to call in payments which incurs a fee of $10.00. If one pays online, it is $5.00. This is a blatant and purposeful attempt to steal more money from consumers. When Santander sends an email to its customers, there is a link included, to... Read more

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  • Jul 25
  • Auto Financing
  • Unapproved Money Withdrawal
  • 13

This company took 2 payments out of my account in one month. Admitted that it was their mistake. Told me on a Tuesday that it would take about 24 hours to be credited to my account, at the most 72 hours. I called again after 3 days and they basically said they really didn't know when I'd get my money back. One of those payments was money to buy myself and my children food. Now I can not buy food... Read more

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  • Jul 24
  • Auto Financing
  • Bad Auto Finance Service
  • 25

Santander Consumer USA is a very bad bad auto finance company to do business with. Unfortunate, a lot of Banks sold their finance branch to Santander during the financial melt down in which they turn a profit I see majority complaints against this company is legitimate. People would not be complaining if Santander was such a good company to deal with. No matter of the number of complaints... Read more

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  • Jul 23
  • Auto Financing
  • Car Credit
  • 1
  • 31

Do to my financial situation I filed for Chapter 7 Bankruptcy. Santander Consumer USA was contacted by bankruptcy court and I received a reaffirmation agree in the mail. I was shocked by what I saw. The agreement was for me to pay $547 monthly for 67 months. That means I would be paying over $36K for a vehicle that's only valued between $13K-$15K. The car was $25k brand new. I need a car but... Read more

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  • Jul 18
  • Auto Financing
  • Lafayette, Louisiana
  • Car Loan Payment
  • 25

Terrible company, these people are loan sharks, a Federal investigation of business practices is needed. Please Help us!!! What they are doing has to be illegal. I will never do business with these people again, and would like to warn any would be customers of the illegal activity going on with this business. The Federal Government need to protect their consumers from such shady and... Read more

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  • Jul 18
  • Auto Financing
  • Orlando, Florida
  • Auto Finance Loan
  • 27

I purchased my vehicle back in 2008 and Santander purchased my loan from the original finance company. The vehicle was $19k, payment $514 monthly, I called to get a pay-off amount and I am being told I still owe more than $14k after 6yrs. I am so depressed, can't sleep thinking they are going to come and repo it. This is so wrong they way they have done a lot of customers. My car was also in a... Read more

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  • Jul 17
  • Auto Financing
  • Pasadena, California
  • Positive Experience
  • 44

My name is Brandas Hudson from Pasadena, CA. I see a lot of comments here and i will say this. admittedly, yes, its very difficult to be positive when you see your principal isn't changing. The good thing though is they are very understanding when you're late. I truthfully haven't met a kinder company that will let you be behind and will give you time. It may not be the best loan, but when you... Read more

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I have to agree with a consumer comments. Your site is full of it. I resubmit two complaints and you have done nothing I also contacted the Atlanta consumers affairs and told me to get a lawyer stop trying to get information to help santander so far you doing nothing but collecting information for your site or whomever you trying to help because is for sure is not the consumer. Add comment

  • Jul 14
  • Auto Financing
  • Vehicle Repossession
  • 41

Santander repossessed my vehicle, I was less than 30 days past due, I called them and they told me I owed 2300 if I want to keep the car. I don't know where they came up with that amount, I asked them for statements and they told me they don't send out statements, I also tried to look at my account online and I cannot access that either. I also asked for receipts for my payments and they... Read more

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