Santander Consumer Complaints and Reviews

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Santander Consumer
Main address: Avda. de Cantanbria, s/n, Edificio 4 Norte-Dehesa 28660 Madrid Spain
, , https://secure.santander.com/formularios/Corporativo/contacto_en.jsp
  • 738+17 mobile complaints
  • $1.8M claimed losses
  • $2.4K average
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  • 13 hours ago
  • Financial Services - Consulting, Marketing
  • 12

I was making payments and paying more than the minimum payment for months, the extra payments weren't applied to the loan and now they have me upside down. I ask them about refinancing my account due to medical issues I am struggling with my payments. They referred me to another company to do the refinance and when I went to the site they had own their site that they do refinance, but not for... Read more

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  • 1 day ago
  • Loans and Mortgages
  • New Jersey, United States
  • Auto Loan
  • 4
  • 4
  • 26

I recently went out on maternity leave and requested a deferement on my loan because I am currentyl waiting for my money from disability. They denied my request and told me to borrow money from somebody! How do you say that to a customer? Mind you I pay ALL my payments ON TIME! I am very serious about my credit and paying my bills on time! Its unfair to ruin my credit because you feel like it!... Read more

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  • 2 days ago
  • Auto Financing
  • Kansas, United States
  • Title Department
  • 1
  • 1
  • 23

Been trying to get original title from Santander for almost a YEAR now cause my state is title holding, and need tags! made many requests and so has the tag office and keep getting a copy! Conferenced tag office and Santander so they couldn't lie their way out of it. As I tell Santander MANAGER that if I can't tag my car then I will stop payments and they can have the car back, he tells me in a... Read more

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  • Oct 16
  • Auto Financing
  • Car Repossession
  • 114

After a job loss, I had an issue getting back on track. Called to make a payment and was told my payment got my car out of Repossession status. Needless to say it was taken that night. I gave them the keys and called them the next day to find out why. Needless to say Santander failed to send the paperwork over to the Repo company to cancel - simply marked "cancel repo" in the notes. They... Read more

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  • Oct 15
  • Auto Financing
  • Miramar, Florida
  • Car Loan
  • 2
  • 2
  • 89

Purchased a car and was financed through Santander! After reviewing the loan and the Vin# They financed a car that was $ 600 for $13000!!! The car has had water damage, angine rebuilt issues and electrical problems! I called and asked them what are their practices befor lending money for cars, as do they checked their dealership vin#'s and they say no we just disburse funds and thats it!... Read more

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  • Oct 12
  • Auto Financing
  • Greenville, South Carolina
  • Auto Loan
  • 81

This santander consumer usa is the sh%t. I love this ***. Listen to this they sold my car at auction while my car was under RELEASE. Let me rephrase my car was under RELEASE to me to get back. All i had to do is pay the auction a whooping $336.00 fee. But getting money together to pay the $336.00 auction and $160.00 tow fee back to my state. on top of that the $500.00 santander reinstate fee. And... Read more

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  • Oct 03
  • Auto Financing
  • Car Loan
  • 1
  • 1
  • 121

I received a car loan from Santander in Dec 2012 for 16,000. As of this month they stated I owed them 16,888.00. I should owe less then 8,000 on my loan. This is the WORST company to finance a vehicle thru. My vehicle is not even worth 6,000. They can come get my car any place it somewhere unspeakable. DO NOT GET A VEHICLE THRU SANTANDER!!!!!!!!!!! Tried speaking with their agents is not... Read more

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100% FULL      

  • Sep 30
  • Service Centers and Customer Services
  • San Diego, California
  • Bad Service
  • 104
1 of 2

i had been in contact with santander several month doind that time i fax the copy of my finance situation with va so that they would know that i was experienceing finance problem all this information is in my record with company after a conversation with presdent office i was assure that my smaller payment was all right there was no repoesses plan three month later a tow show up at my address... Read more

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  • Sep 30
  • Auto Financing
  • Omaha, Nebraska
  • Loan Title
  • 78

over 2 years ago, I Paid both cars off. but, never got my title. went to the DMV to get a duplicate and Santander Consumer USA never released the lien from my titles. now, i am looking to get a new car and sell the one i have and i can't. Santander Consumer USA only told me that they would email their vendor to get it done. Nope. nothing. nada. BBB complaint and now a complaint with the Texas AG... Read more

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  • Sep 30
  • Auto Financing
  • Lack Of Assistance
  • 74

Santander sent me a letter in February 2014 stating that if I paid a particular amount, considered a "pay off" amount that the debt would be considered paid in full and the remaining balance cancelled. I spoke with a rep over the phone, verified this, and made the payment and told I would receive my title in the mail in 3 weeks. This confirmation was almost 1 year ago. I continue to receive calls... Read more

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