Submit ›
  • Customers like
    • Deeply bad1
  • Customers don't like
    • Customer service8
    • Rude managers6
    • Being hung up on6

  • 2 days ago
  • Auto Financing
  • Hayward, California
  • Car Loan
  • 26
  • REVIEW RATING 4/5

I made all of my 72 payments before they chose to repossess my car. I had to pay $1200 to them then another $15 to the police department for a repossession receipt, then another $150 to the auto recovery lot. Then I called Santander to let them know I recovered my car, and the representative asked me how I was going to pay the $1467 because my account was 21 days late. 6 year loan, all... Read more

Was this review helpful? 0 0

April 27th a tornado damaged my live aboard houseboat, insurance sent$ 23,800 for repairs. Santander applied it to boat loan balance which was 20,000. I wanted repairs. They refuse to restore my account or send me the $3,800 overpayment. I had to get a signature loan to pay for my home rspairs. Add comment

They repoed my car and did a thousand dollars damage and ive been without a car 15 days and have cancer with no way to chemo the car never should have been repoed made calls to them for four months and refused to help me i am now getting ill and have to fight them and for my life there treatment of me had been devastating to me cant wait to get out of this company!!!!! Add comment

  • May 14
  • Auto Financing
  • Gloucester City, New Jersey
  • Staff
  • 47
  • REVIEW RATING 3/5

Awful custumer service. Horrible disgusting rude people that work for them. I can not say this enough. Stay away from this bank. They let someone steal money from my account and let fraud activity happen. I had to figure it out and when I needed their help they treated me like I was the theft. If you as me its Inside. They have thefts working for them and they allow this to happen. BEWARE stay... Read more

Was this review helpful? 0 0

  • May 14
  • Auto Financing
  • Palm Beach Gardens, Florida
  • 23
  • REVIEW RATING 3/5

May 15, 2015: I needed the *correct overnight mailing address* to Santander Bank. I called 1-877-768-2265 several times, and each time, I was given different information by different employees. Numbers of the address were left off, put in the incorrect order; the bottom of the address (Mail Code: RI1-EPV-02-18) was given to me to place at the top of the address. Santander Bank should appear on... Read more

Was this review helpful? 0 0

I have been calling this company for the 2 or 3 days and time I have talk to someone they have given me different answer as to why they haven't received the w-9 from the body shop that is fixing my car...I am highly up with the services and they are doing nothing to fix the situation... Add comment

  • May 12
  • Auto Financing
  • Stamping Ground, Kentucky
  • Car Loan
  • 1
  • 1
  • 56
  • REVIEW RATING 4/5

This company is full nothing but liars. I bought a car paid my payments on time. And they want to charge me 10 dollars to take money out of my account. Then they come and repo the auto in the state of my they have to give you a copy of the repo papers never got them. Plus the company who does the repo has to call the bank within 24 hours after picking it up. And guess what I call 28 hours later... Read more

Was this review helpful? 0 0

  • May 11
  • Auto Financing
  • Rv Loan
  • 44
  • REVIEW RATING 3/5

We had a motorhome loan thru Santander for a number of years (only because our previous lender sold it to them) and to say the least it was ridiculous! Payment fee's were changed from month to month? Many calls had to be made frequently regarding the loan balance. Minimal response was always expected and no one seemed to know what they were talking about? (In our oppion) this company is not on... Read more

Was this review helpful? 0 0

Very bad they just charge you to take you money out of you account!!! Specially at the one on natick ma. Add comment

  • May 08
  • Auto Financing
  • Amarillo, Texas
  • Car Loan
  • 87
  • REVIEW RATING 4/5

I would like to be involved in a class-action lawsuit, please. I bought a car and took out a loan through Santander. I made my payments automatically through my bank's Bill Pay feature. In April, the bank made a mistake and sent Santander 2 payments (this was my first payment to them). I called Santander to get one of the payments reversed. They said that I should just let them keep the... Read more

Was this review helpful? 1 0

Had an experience with Santander Consumer?

Write a review
Did not find what you were looking for?
 
×
You are reading about Santander Consumer.
Filing a new complaint about
×