Santander Consumer Complaints and Reviews

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Santander Consumer
Main address: Avda. de Cantanbria, s/n, Edificio 4 Norte-Dehesa 28660 Madrid Spain
, , https://secure.santander.com/formularios/Corporativo/contacto_en.jsp
  • 704+9 mobile complaints
  • $1.6M claimed losses
  • $2.3K average
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  • 15 hours ago
  • Auto Financing
  • 4

Santander Consumer USA is a very bad bad auto finance company to do business with. Unfortunate, a lot of Banks sold their finance branch to Santander during the financial melt down in which they turn a profit I see majority complaints against this company is legitimate. People would not be complaining if Santander was such a good company to deal with. No matter of the number of complaints... Read more

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  • 1 day ago
  • Auto Financing
  • Car Credit
  • 1
  • 8

Do to my financial situation I filed for Chapter 7 Bankruptcy. Santander Consumer USA was contacted by bankruptcy court and I received a reaffirmation agree in the mail. I was shocked by what I saw. The agreement was for me to pay $547 monthly for 67 months. That means I would be paying over $36K for a vehicle that's only valued between $13K-$15K. The car was $25k brand new. I need a car but... Read more

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  • Jul 18
  • Auto Financing
  • Lafayette, Louisiana
  • Car Loan Payment
  • 17

Terrible company, these people are loan sharks, a Federal investigation of business practices is needed. Please Help us!!! What they are doing has to be illegal. I will never do business with these people again, and would like to warn any would be customers of the illegal activity going on with this business. The Federal Government need to protect their consumers from such shady and... Read more

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  • Jul 18
  • Auto Financing
  • Orlando, Florida
  • Auto Finance Loan
  • 14

I purchased my vehicle back in 2008 and Santander purchased my loan from the original finance company. The vehicle was $19k, payment $514 monthly, I called to get a pay-off amount and I am being told I still owe more than $14k after 6yrs. I am so depressed, can't sleep thinking they are going to come and repo it. This is so wrong they way they have done a lot of customers. My car was also in a... Read more

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  • Jul 17
  • Auto Financing
  • Pasadena, California
  • Positive Experience
  • 28

My name is Brandas Hudson from Pasadena, CA. I see a lot of comments here and i will say this. admittedly, yes, its very difficult to be positive when you see your principal isn't changing. The good thing though is they are very understanding when you're late. I truthfully haven't met a kinder company that will let you be behind and will give you time. It may not be the best loan, but when you... Read more

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I have to agree with a consumer comments. Your site is full of it. I resubmit two complaints and you have done nothing I also contacted the Atlanta consumers affairs and told me to get a lawyer stop trying to get information to help santander so far you doing nothing but collecting information for your site or whomever you trying to help because is for sure is not the consumer.

  • Jul 14
  • Auto Financing
  • Vehicle Repossession
  • 23

Santander repossessed my vehicle, I was less than 30 days past due, I called them and they told me I owed 2300 if I want to keep the car. I don't know where they came up with that amount, I asked them for statements and they told me they don't send out statements, I also tried to look at my account online and I cannot access that either. I also asked for receipts for my payments and they... Read more

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  • Jul 11
  • Auto Financing
  • Bluefield, Virginia
  • Auto
  • 28

Scammers, not even based in US. After 36 payments of $620 a month I still owe $19000 on a $20000 car....do the math. Lots of unexplained fees. I have my payments set up for auto withdrawal from my checking account, they haven't taken them, to make matters worse they have me blocked from accessing my account online to make a payment. I have joined the class action lawsuit against them, you all... Read more

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  • Jul 09
  • Auto
  • Truck Trade
  • 18

We traded a truck in that had a loan on it through Santander, days after we had already made a payment on our truck. When payoff was done there was an over payment on the account which I should be receiving that refund. When I called them to ask when refund would be mailed they said that they have the right to hold my refund for up to 45 days even though the dealership already paid the truck... Read more

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