Why does'nt Santander Consumer USA offer deferment ?
I have a truck financed by Citi Auto, which was bought out by Santander....well long story short my husband lost his job, and Ive requested a deferment for a month because in my contract I am allowed up to 8 times to have a deferment for the life time of the loan.So I call and all they keep saying is our Company does not have any deferments right now!!!
Really...so now I am going to have a late payment reported to my credit, until I can make payment with income tax return. I told them how can you offer something that you cannot provide??
when I really need it I am not allowed to use it?This company is ridiculous, it's as if they want me to default, when it could of been prevented.
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